Bus fully booked or canceled as minimum number requirement not met.
See related questions ⟶You can request changes or cancellations through the following methods:
Reservation Changes & Cancellations
https://booking.goodsports.co.jp/customer/booking?locale=en
Deadline for Procedures (via Website)
Cancellations: On the day of the first use.
Change Requests: By 12:00 noon on the day before the first use.
Available during business hours
The date of receipt will be considered the cancellation/change request date.
Change of Booking
| Type of change | Up to 8 days prior | 1-7 days prior | Day of departure |
|---|---|---|---|
| Date | ○ | ¥500 | × |
| Bus (Same route only) | ○ | ¥500 | ¥500 |
| Additional passenger(s) | Please make a separate booking. | ||
| Reduction of passenger(s) | Cancellation policy will apply. | ||
○…You can change without a fee.
¥500…You can change for a fee of 500JPY per person. Fee is payable to our staff at check in.
×…Unable to Change.
Cancellation Policy
| Cancellation date | 7-2 Days Before Travel Date | Day Before Travel Date | Day of Travel Before Departure Time | Day of Travel After Departure Time or No Show |
|---|---|---|---|---|
| Cancellation fee rate | 30% | 40% | 50% | 100% |
We are not responsible for any bank charges and exchange rate differences on cancellation refunds.
See related questions ⟶There are no bus tickets. At check in let our staff know your name or your Booking ID.
See related questions ⟶[In case of flight delay]
If seats available on next bus/day, ¥500 change fee/person will apply. If seats are unavailable, regular CXL fees will apply. (Notified before bus departure 50%, no-show or notice after departure 100%)
[Time required for bus transfer at airport]
Connection time required at airport for flight arrival and departure:
Bus may be delayed due to weather. Please consider this when choosing your bus.
See related questions ⟶Seats are not assigned
See related questions ⟶Yes, but individually rented equipment will be same as set price.
See related questions ⟶For ski boots, provide your sole size (not shoe size), a 3 digit number (ex. 305mm) located on sole or side of your boots. For snowboard, provide your boot size. Binding will be adjusted accordingly.
Binding setting may vary depending upon delivery location. Please see below.
Courier Delivery Service
We deliver equipment with your binding adjusted to the sole size provided. You will be responsible to finalize your adjustment.
Staff Hotel Delivery
Self Pick-Up
Bring your boots when coming to the shop to pick up skis and ask for binding adjustment.
All skis are equipped with alpine bindings (GripWalk compatible). Tour bindings are not available.
Our snowboard bindings are not step-in. All bindings are of the standard strap type.
Courier Delivery Service
We are unable to deliver alternate sizes. Confirm shoe size before ordering.
Boots are usually prepared slightly larger than size of shoes. Bring thick socks or layered clothing.
Staff Hotel Delivery and Self Pick-up
If other sizes are available during office hours, you can change. Try on the sizes immediately after receiving the equipment. Try using thick socks or layered clothing to help the fitting.
Courier Delivery Service
Not available.
Staff Hotel Delivery・Self Pick-Up
We deliver the size indicated on your order form. If it doesn’t fit, let our staff know and we will exchange the size for you.
Yes, it is possible. As we are located away from the ski resort area, please check the access in advance and visit us after making a reservation
See related questions ⟶Yes. Our Sapporo shop is located about 5 minutes on foot from JR Soen Station, the next stop from Sapporo Station. Booking not required but choice of equipment may be unavailable so we recommend booking in advance.
See related questions ⟶Due to hotel contact reasons we are unable to deliver or pick up equipment. For our customers who stay at these hotels, courier delivery is offered.
See related questions ⟶The procedure differs depending upon the area you are staying.
Courier Delivery Service
Our courier service Yamato Transport Co., Ltd. will deliver to your hotel the day before you arrive. Please check with the front desk for pick up location.
Staff Hotel Delivery
・Downtown Sapporo Hotels
Equipment is delivered to your hotel prior to your rental start date. Check with front desk. Try your equipment. If change is required, contact us during office hours. Please note we cannot exchange the morning of your rental start date.
Self Pick-Up Customers
Please visit our shop for self pick-up during operating hours and ensure to arrive at least 30 minutes before closing time to process your rental.
【In-store Pickup】
You can pick up your rental items from the afternoon of the day before your rental start date.
When booking, please enter your actual rental period for the start and end dates, and select the previous afternoon as your pickup date.
【Courier Delivery】
Your rental items will be delivered to your hotel by the day before your rental start date.
【Staff Delivery (Sapporo Only)】
Your rental items will be delivered to your hotel the day before your rental start date. You can pick them up at the front desk upon check-in.
【In-store Pickup】
You can return your items the next morning.
【Courier Delivery】
You can ship your items back the next morning.
【Staff Delivery (Sapporo Only)】
After returning to your hotel on your last rental day, please leave the items at the front desk (or the designated location). Our staff will collect them the next morning.
Yes, if you self pick-up/return at our Niseko or Sapporo shop.
See related questions ⟶No, courier delivery cost is included in your online price.
See related questions ⟶Courier Delivery Service
No changes accepted.
Staff Hotel Delivery and Self Pick-up
If we have the equipment available, you can change for a ¥2,000 change fee.
Please contact us first.
See related questions ⟶Reservation cannot be cancelled after rental period starts and no refund for early return of equipment. For regular rentals, in case of injury, see example below.
(Ex. Rental period 1st to 7th. Injury incurred and reported on the 3rd. Refund applies for 5th to 7th.)
This does not apply to season rentals.
Contact us first. After confirming, we may ask payment for any damage or loss incurred. Please see below for charges.
Equipment Damage/Loss Liability
Either at our shop or at your hotel upon delivery.
See related questions ⟶Check with your accommodation. Paid ski lockers are available at the ski resorts. Please check with them.
See related questions ⟶No, we do not. Please ask the ski resort.
See related questions ⟶No, we do not. For ski lessons, please ask the ski resort.
See related questions ⟶Although we do not have a bus and ski rental package, we offer early online discounts for both when you book online.
See related questions ⟶Courier Delivery Service
Only reservations accepted.
Staff Hotel Delivery・Self Pick-Up
If equipment available, rental is possible. Please call us.