Equipment Rental Operation

• Standard/Deluxe Rental: Dec 1 – March 31
• High-grade Rental: Dec 20 – March 31
• Group Discount: Dec 1 - March 31

Online booking (3 days prior to the start of rental period (JST))

For courier service delivery, high-grade ski, deluxe ski and group discount plans, the cut off date for online booking is five days prior to start of rental period (Japan Standard Time).

Credit card payment only.

Telephone booking (by 4 pm, one day before the start of rental period (JST))

Telephone：+81-11-624-8822 GOOD SPORTS (Phone Inquiries: 10:00-16:00(JST))

• You CANNOT get any discount by phone booking.
• Credit card payment only.

Credit card payment

• VISA/MASTER/JCB/AMEX are available.
  
• We accept lump-sum payment only.
• Please settle your payment within 2 days after completion of booking. Your booking will be canceled if payment is not completed by the due date.
  **Please settle payment immediately if your travel is within 2 days.

Change/Cancellation of booking

Call us!
Telephone：+81-11-624-8822 GOOD SPORTS (Phone Inquiries: 10:00-16:00(JST))

Cancellation policy

Change of equipment after starting rental service

• Niseko, Sapporo and Furano area
  If we have the equipment available, you can change. A 2,000JPY fee will be charged for each exchange.
• Courier Delivery Service
  No changes accepted.

Extension of rental period after starting rental service

Extension fees will be charged accordingly.
(There is no discount on extention fees.)

Cancellations After Start of Rental Period

Cancellations after the start of your rental period will not be accepted. Requests to shorten the rental end date will also not be accepted once your rental period starts.
However, in the case of injury incurred, refunds will apply for any remaining rental period dates two days after notification received.
(Example: Rental period 1st to 7th. Injury incurred and reported to us on the 3rd. Refund will be given for the remaining dates 5th to 7th.)

Our ski equipment is maintained at the highest standard, and is checked before the start of each rental period. If the equipment is damaged during rental period, the following charges will apply:

• Skis and snowboard -- 20,000yen
• High-grade skis -- 100,000yen
• Deluxe skis and snowboard -- 50,000yen
• Boots -- 20,000yen
• Bindings -- 10,000yen
• Poles -- 3,000yen
• Binding parts for snowboards (belts,ratchets) -- 1,000yen
• Snow suit lost -- 30,000yen, damaged -- 10,000yen
• Head wear -- 2,000yen
• Gloves -- 2,000yen (whether one or both are lost)
• Goggles -- 5,000yen
• Helmet -- 20,000yen