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FAQ ･ CHANGES & TROUBLE

QWhat if the equipment is damaged or stolen?

A

Contact us first. After confirming, we may ask payment for any damage or loss incurred. Please see below for charges.

Equipment Damage/Loss Liability

  • Ski and snowboard:
    -Loss/Damage: 30,000 Yen
  • Performance ski and snowboard:
    -Loss/Damage: 50,000 Yen~100,000 Yen
  • Boot: 15,000 Yen
  • Binding: 15,000 Yen~30,000 Yen
  • Pole: 3,000 Yen
  • Adjustable ski pole: 10,000 Yen
  • Snow suit: Loss/Damage 20,000 Yen
  • Helmet: 10,000 Yen
  • Binding part for snowboard (belt, ratchet): 1,000 Yen and up
‹ PreviousCan I get a refund if I return my equipment earlier than planned?
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RELATED

Related questions

QCan I change from ski to snowboard after starting rental service?⟶QCan I extend my rental period?⟶QCan I get a refund if I return my equipment earlier than planned?⟶
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Phone support is available on weekdays, 9:00–16:00 (JST).
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