Question 1

Can I change from ski to snowboard after starting rental service?

Accepted Answer

Courier Delivery Service No changes accepted. Staff Hotel Delivery and Self Pick-up If we have the equipment available, you can change for a ¥2,000 change fee.

Question 2

Can I extend my rental period?

Accepted Answer

Please contact us first.

Question 3

Can I get a refund if I return my equipment earlier than planned?

Accepted Answer

Reservation cannot be cancelled after rental period starts and no refund for early return of equipment. For regular rentals, in case of injury, see example below.
(Ex. Rental period 1st to 7th. Injury incurred and reported on the 3rd. Refund applies for 5th to 7th.)
This does not apply to season rentals.

Question 4

What if the equipment is damaged or stolen?

Accepted Answer

Contact us first. After confirming, we may ask payment for any damage or loss incurred. Please see below for charges.

Equipment Damage/Loss Liability

Ski and snowboard:
-Loss/Damage: 30,000 Yen
Performance ski and snowboard:
-Loss/Damage: 50,000 Yen~100,000 Yen
Boot: 15,000 Yen
Binding: 15,000 Yen~30,000 Yen
Pole: 3,000 Yen
Adjustable ski pole: 10,000 Yen
Snow suit: Loss/Damage 20,000 Yen
Helmet: 10,000 Yen
Binding part for snowboard (belt, ratchet): 1,000 Yen and up

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