White Liner FAQ

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I cannot select the bus number.

Bus fully booked or canceled as minimum number requirement not met.

I would like to modify or cancel my booking. How can I do that?

You can request changes or cancellations through the following methods:

1. Website

Reservation Changes & Cancellations
https://booking.goodsports.co.jp/customer/booking?locale=en

Deadline for Procedures (via Website)

Cancellations: On the day of the first use.
Change Requests: By 12:00 noon on the day before the first use.

2. Phone

Available during business hours

3. Email

The date of receipt will be considered the cancellation/change request date.

Change of Booking

Type of change	Up to 8 days prior	1-7 days prior	Day of departure
Date	○	¥500	×
Bus (Same route only)	○	¥500	¥500
Additional passenger(s)	Please make a separate booking.
Reduction of passenger(s)	Cancellation policy will apply.

○…You can change without a fee.
¥500…You can change for a fee of 500JPY per person. Fee is payable to our staff at check in.
×…Unable to Change.

Cancellation Policy

Cancellation date	7-2 Days Before Travel Date	Day Before Travel Date	Day of Travel Before Departure Time	Day of Travel After Departure Time or No Show
Cancellation fee rate	30%	40%	50%	100%

We are not responsible for any bank charges and exchange rate differences on cancellation refunds.

How do I get the bus tickets?

There are no bus tickets. At check in let our staff know your name or your Booking ID.

Where is the White Liner Bus counter in New Chitose Airport?

We are at the domestic tour desk counters between arrival Gates 4 and 5 on the 1st floor in the Domestic Terminal.

How long does it take to get to the White Liner bus counter tour desk in the domestic terminal from the International terminal?

About 20 minutes. Please see detailed map route.

If my flight was delayed, can I get on a bus?

[In case of flight delay]

If seats available on next bus/day, ¥500 change fee/person will apply. If seats are unavailable, regular CXL fees will apply. (Notified before bus departure 50%, no-show or notice after departure 100%)

[Time required for bus transfer at airport]

Connection time required at airport for flight arrival and departure:

DOMESTIC: 45 minutes after flight arrival and 60 minutes for departure.
INTERNATIONAL: 90 minutes after flight arrival and 120 minutes for departure.

Bus may be delayed due to weather. Please consider this when choosing your bus.

Can we select our seats?

Seats are not assigned

Frequenty asked questions about White Liner

1. Website

2. Phone

3. Email