Change of Booking
Contact us during business hours to change your booking. If received outside of business hours, it will be considered as received the next business day. See below.
|Type of change||Up to 8 days prior||1-7 days prior||Day of departure|
|Bus boarding point (Same route only)||○||○||¥500|
|Bus get off point (Same route only)||○||○||○|
|Additional passenger(s)||Please make a separate booking.|
|Reduction of passenger(s)||Cancellation policy will apply.|
○…You can change without a fee.
¥500…You can change for a fee of 500JPY per person. Fee is payable to our staff at check in.
×…Unable to Change.
Contact us during business hours to cancel your booking. If received outside of business hours, it will be considered as received the next business day.
|Cancellation date||7-2 Days
Before Travel Date
|Day of Travel
Before Departure Time
|Day of Travel
After Departure Time or No Show
|Cancellation fee rate||30%||40%||50%||100%|
We are not responsible for any bank charges and exchange rate differences on cancellation refunds.
[In case of flight delay]
If seats available on next bus/day, ¥500 change fee/person will apply. If seats are unavailable, regular CXL fees will apply. (Notified before bus departure 50%, no-show or notice after departure 100%)
[Time required for bus transfer at airport]
Connection time required at airport for flight arrival and departure:
Bus may be delayed due to weather. Please consider this when choosing your bus.