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White Liner FAQ

Frequenty asked questions about White Liner

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I cannot select the bus number.
Bus fully booked or canceled as minimum number requirement not met.
I would like to modify my booking.

Change of Booking

Contact us during business hours to change your booking. If received outside of business hours, it will be considered as received the next business day. See below.

Type of change Up to 8 days prior 1-7 days prior Day of departure
Date ¥500 ×
Bus ¥500 ¥500
Bus boarding point (Same route only) ¥500
Bus get off point (Same route only)
Additional passenger(s) Please make a separate booking.
Reduction of passenger(s) Cancellation policy will apply.

…You can change without a fee.
¥500…You can change for a fee of 500JPY per person. Fee is payable to our staff at check in.
×…Unable to Change.

Cancellation Policy

Contact us during business hours to cancel your booking. If received outside of business hours, it will be considered as received the next business day.

Cancellation date 7-2 Days
Before Travel Date
Day Before
Travel Date
Day of Travel
Before Departure Time
Day of Travel
After Departure Time or No Show
Cancellation fee rate 30% 40% 50% 100%

We are not responsible for any bank charges and exchange rate differences on cancellation refunds.

How do I get the bus tickets?
There are no bus tickets. At check in let our staff know your name or your Booking ID.
How long does it take to get to the White Liner bus counter tour desk in the domestic terminal from the International terminal?
If my flight was delayed, can I get on a bus?

[In case of flight delay]

If seats available on next bus/day, ¥500 change fee/person will apply. If seats are unavailable, regular CXL fees will apply. (Notified before bus departure 50%, no-show or notice after departure 100%)

[Time required for bus transfer at airport]

Connection time required at airport for flight arrival and departure:

  • DOMESTIC: 45 minutes after flight arrival and 60 minutes for departure.
  • INTERNATIONAL: 90 minutes after flight arrival and 120 minutes for departure.

Bus may be delayed due to weather. Please consider this when choosing your bus.

Can we select our seats?
Seats are not assigned
Web Booking
10% OFF
\ Easy Web Booking /

Contact Us
No Discount for Phone Booking
[ Office Hours 10:00 - 16:00 ]