Q An error occurred while processing credit card.
Please make sure the order amount does not exceed your credit card limit and also check if you entered valid credit card details.
Credit cards issued outside of Japan may be subject to a daily limit. Please try with a different card.
Please leave the security card space blank.
Q What is considered a round trip booking?
Booking both departure and return is considered round trip booking. Airport→Niseko→Sapporo Hotels, or Sapporo Hotels→Niseko→Airport is also considered a White Liner round trip booking.
Q I cannot select the bus number.
In this case, the bus you wish to take is fully booked or has been canceled since the number of passengers didn't reach our minimum number of 6.
Q I would like to modify my booking.
[ Change of Booking ]
Please contact us during business hours to change or cancel your booking. If your call or email is received outside of business hours, it will be considered as received the next business day.
Our change of booking policy is as below.
Type of change | |||
---|---|---|---|
Up to 4 days prior | 1-3 days prior | Day of departure | |
Date | ○ | ¥500 | × |
Bus | ○ | ¥500 | ¥500 |
Bus boarding point (Same route only) | ○ | ○ | ¥500 |
Bus get off point (Same route only) | ○ | ○ | ○ |
Additional passenger(s) | Please make a separate booking. | ||
Reduction of passenger(s) | Cancellation policy will apply. |
○ -- You can change without a fee.
¥500 -- You can change for a fee of 500JPY per person. Fee is payable to our staff at check in.
× -- Unable to Change.
[ Cancellation Policy ]
Cancellation fees are as follows:
2-3 Days Before Travel Date | 30% |
---|---|
Day Before Travel Date | 40% |
Day of Travel Before Departure Time | 50% |
Day of Travel After Departure Time or No Show | 100% |
Q How do I get the bus tickets?
There are no bus tickets. Just let our staff know your name or your reservation ID.
Q Where is the White Liner Bus counter in New Chitose Airport?
Q How long does it take to get to the White Liner bus counter tour desk in the domestic terminal from the International terminal?
It is about a 10-20 minute walk from 2F International Terminal arrival gate. Follow the signs to the Domestic Terminal. When you reach the departure lounge to Gates C and D, go down to the first floor. Our counter is located at the 1F Domestic Tour Desk, between Arrival Gates 4 and 5.
Please see detailed map route here.
Q If my flight was delayed, can I get on a bus?
[In case of flight delay]
[Time required for bus transfer at the airport]
Q Can we select our seats?
No, we do not assign seats. All seats are "first come, first serve".