White Liner FAQ
Frequenty asked questions about White Liner
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Change of Booking
Please contact us by phone or email. Phone calls will be accepted during our business hours. Email will be accepted and processed on date of receipt.
| Type of change | Up to 8 days prior | 1-7 days prior | Day of departure |
|---|---|---|---|
| Date | ○ | ¥500 | × |
| Bus (Same route only) | ○ | ¥500 | ¥500 |
| Additional passenger(s) | Please make a separate booking. | ||
| Reduction of passenger(s) | Cancellation policy will apply. | ||
○…You can change without a fee.
¥500…You can change for a fee of 500JPY per person. Fee is payable to our staff at check in.
×…Unable to Change.
Cancellation Policy
Please contact us by phone or email. Phone calls will be accepted during our business hours. Email will be accepted and processed on date of receipt.
| Cancellation date | 7-2 Days Before Travel Date |
Day Before Travel Date |
Day of Travel Before Departure Time |
Day of Travel After Departure Time or No Show |
|---|---|---|---|---|
| Cancellation fee rate | 30% | 40% | 50% | 100% |
We are not responsible for any bank charges and exchange rate differences on cancellation refunds.
[In case of flight delay]
If seats available on next bus/day, ¥500 change fee/person will apply. If seats are unavailable, regular CXL fees will apply. (Notified before bus departure 50%, no-show or notice after departure 100%)
[Time required for bus transfer at airport]
Connection time required at airport for flight arrival and departure:
- DOMESTIC: 45 minutes after flight arrival and 60 minutes for departure.
- INTERNATIONAL: 90 minutes after flight arrival and 120 minutes for departure.
Bus may be delayed due to weather. Please consider this when choosing your bus.
