Equipment Pick up & Returns
Equipment shipped to you in advance where Good Sports staff is unavailable.
Disclaimer: Delivery to Courier Service counters at the above hotels does not imply affiliation with the hotels listed.
We prepare and fit equipment based on information you give us.
Please make sure you correctly enter your height, normal shoe size, weight, and waist size.
We cannot make exchanges once equipment has been shipped.
Please see the chart below for details of equipment preparation.
Boots are usually prepared slightly bigger than the size of shoes, please bring thick socks or layered clothing.
| Item | Product size | We prepare based on following: |
|---|---|---|
| Skis (Adult) | 130～170cm | User's height -15cm |
| Skis (Child) | 97～137cm | User's height -15cm |
| Ski boots (Adult) | 23.5～30.5cm (one centimeter increment) | Normal shoe size +1～1.5cm *If calf muscles are larger than normal, please note it on the booking form when booking. |
| Ski boots (Child) | 18.5～24.5cm (one centimeter increment) | Normal shoe size +0.5～1.0cm |
| Ski poles (Adult) | 105～130cm | User's height -50cm |
| Ski poles (Child) | 60～105cm | User's height -40cm |
| Snowboard (Adults only) | 140～155cm | User's height -20cm |
| Snowboard boots (Adults only) | 22.5～32.5cm (one centimeter increment) | Normal shoe size +0.5～1.0cm |
| Short skis (Adults only) | 100cm | 100cm only |
| Snow suit (Adult) | Height: 155～185cm Waist: up to 85cm |
According to the user's waist size |
| Snow suit (Child) | Height: 110～150cm Waist: up to 65cm |
According to the user's height |
You can change your booking by noon 4 days prior to rental start date.
Please note that in some cases, we cannot meet your request due to stock availability. A cancellation fee may apply for cancellation of items and users.
| Delivery Point |
Yamato Transport Co., Ltd. will deliver your equipment to your hotel the day before your rental start date. Yamato pick up counter differs at each hotel so please check with the hotel front desk. Please confirm your equipment and remove only the top white paper from the attached clear case. The red form will be used for returning. DO NOT LOSE THIS RED RETURN SLIP. If you do not receive your equipment, contact us immediately. If we don’t hear from you, we will assume that you have your equipment. |
|---|---|
| Return Point |
When returning, please make sure to use the red return slip provided by our company. The return slip is pre-filled with all necessary information, so you do not need to fill it out. The red return slip is enclosed in a clear case. Please bring it along with the rental items to the Yamato courier counter or the hotel front desk. Please note that you do not need to pay for shipping at the counter. The return shipping fee will be covered by us. 
|
| Packing Example |
The clear plastic cover used to package the rental equipment is required for return, so please ensure it is not discarded or damaged (Please do not tear it to open).
|
| Contact | Good Sports Sapporo Office Telephone: +81-11-624-8822 |
| Delivery | Our staff will deliver to your hotel the evening before the rental start date. Upon check in, please inquire at the front desk. |
|---|---|
| Return | Information will be included when you pick up your equipment. |
| Contact |
Good Sports Sapporo Office |
Self-pick up at our shops also available. See Google Maps or other similar programs for access route and travel time.
Telephone: 0136-23-4560
Address: 044-0087 Hokkaido Abuta Gun Kutchan Cho Niseko Hirafu 4 Jo 1 Chome 2-15
Business hours: 9:00 AM to 4:00 PM (Final rentals accepted until 30 minutes before closing)
For those driving to our Office:
Please enter the Map Code below if your GPS has this function.
398 417 244*85
Telephone: +81-11-624-8822
Address: Kita 10 Jo Nishi 16 Chome 28 Takushoku 2F, Chuo-ku, Sapporo, Hokkaido
Business hours: 9:00 AM to 4:00 PM (Final rentals accepted until 30 minutes before closing)
For those driving to our Office:
Please enter the Map Code below if your GPS has this function.
9 549 117*77
When booking online, select “Staff Delivery or Self Pick-up Plan” and in the pull down menu select “Niseko shop” or “Sapporo shop”. In the message/inquiry box, please let us know what date and approximate time you can come to our shop.
*You can also come to our shop without a reservation, but please note your choice may not be available.
