Privacy Policy

We, Hokkaido Ground Service, recognize that the protection of personal information of our customers and all who are concerned with our company is our social responsibility. We are committed to carrying out the following policies in the protection of personal information.
We will observe laws and ordinances on protection of personal information, governmental guidelines and other social norms, and will endeavor to continually improve the Management System through regular review.
In the case where any customer requests our company to disclose and/or correct personal information that has been kept by our company and which belongs to such customer, we will respond appropriately in accordance with laws and ordinations on protection of personal information, and other social norms. We will respond in good faith to any and all complaints or consultation requests regarding personal information that has been kept by our company.

Collection of personal information

We will collect your personal information by appropriate and fair methods.

Purpose of use

Personal information we collect may be used for the purpose of providing services to customers and conducting related operations. As for animations and pictures that we take in our activities, they might be used on the website, brochure, or advertisements on purpose of publicity.

Providing Information to Third Parties

We will not provide your personal information to any third party without your advance consent, except where such disclosure:

1. is necessary for the third party from which you get any goods or service;
2. does not lead to identification of certain individuals;
3. is necessary to provide services to the user;
4. is necessary in case of emergency;
5. is made in corporation with national or local authorities, or an individual or entity appointed by such authorities to enforce the law or carry out legal process; or
6. is legally required by other laws or rules

3D Secure Authentication

To enhance the security of our online transactions, we have implemented 3D Secure authentication. This security measure helps protect both merchants and customers by preventing fraudulent card use during online purchases.
The following personal information collected from our customers will be provided to the card issuing company used by the customer for the purpose of detecting and preventing unauthorized use:

- Cardholder's Name
- Telephone Number
- Email Address

If the card issuing company is located outside of Japan, this information may be transferred to the country where the issuing company is located.
Since our company cannot identify the card issuing company or the country in which the company is located from the information collected from our customers, we cannot provide the following details:

- The name of the foreign country where the recipient is located
- Information about the personal information protection system of that country
- Measures taken by the card issuing company to protect personal information

If you are a minor, please obtain consent from a parent or guardian before using our services.

Statistical Data

We can make statistical data based on collected personal information from which identification of certain individuals is impossible and use the data without restriction.

Personal information on the internet

It is possible for others to collect your personal information like your e-mail address when you write information on the bulletin boards or blogs on the internet. Please be sure to present information at your own risk.
Other companies based on the different privacy policy from ours might collect information thorough our partners or our website. We do not have any responsibility for those companies’ collecting information.